Policies

Shipping

It will take an average of 3 days to ship an order after we receive it.
US shipping is via USPS or UPS ground this may take up to 5 business days. Will ship via FedEx over night, 2 or 3 day select upon request for an  additional charge.

 If you would like us to email your UPS tracking number please indicate this in the comment section of your order.
 

Return Policy

Merchandise can be returned within 20 days for exchange only.
As with any consumable product or service, you should consult your physician or an appropriate professional for specific advice tailored to your individual needs and expectations, rather than relying upon any information contained herein.
 

Customer Service

Available by phone/email 9 AM- 5 PM PST Monday-Friday
Will respond to emails and phone calls within 24 hours of receipt.

Privacy Policy

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
 
The Information we Collect
This notice applies to all information collected or submitted on the Smart Herbs and Teas website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you may be able to submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipients address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
 
The Way we Use Information
we use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
 
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. we do not share this information with outside parties except to the extent necessary to complete that order.
 
We use return email addresses to answer the email we receive. Such addresses may be used to send announcements but are not shared with outside parties.
 
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
 
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
 
Our Commitment to Childrens Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18. We encourage parents and legal guardians to monitor their childrens Internet use. Also, we strongly encourage parents to help us enforce our privacy policy by instructing their children to never provide personal information on this site without permission.

How You Can Access Or Correct Your Information
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
 
How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at  smartherbsandteas@sbcglobal.net